Helpdesks

Loomis-Technical has experience of operating helpdesks based both at their Warwick facility, and also on end-user sites. Field Engineering activity is normally supported by the Warwick helpdesk for the duration of a specific rollout project. We will also set-up and operate Warwick based helpdesks to support IMAC projects - these will normally be dealing with the end-user, and in this circumstance, Loomis-Technical is pleased to appear transparent, operating the helpdesk either in the name of an OEM or VAR, or as the end-user IT department.

Similarly, we are pleased to operate implanted helpdesks on client sites to support ongoing activity to a pre-agreed SLA.