Post Implementation Support

Experience has shown that deploying post implementation support will lead to far greater end-user satisfaction. For that reason, we would always recommend that it is included in rollout and deployment projects of any significant size.

The basic idea of post implementation support is twofold - by providing senior Engineers (known as "Floorwalkers") locally for a period after the installation of a new platform, any user issues can be quickly addressed. This leads to a better user experience, and also reduces the potential increase in calls to the IT helpdesk, again driving down costs and increasing satisfaction.

Generally post implementation support will operate for one or two days after the installation, but we would be happy to work with you to offer a full helpdesk solution.